Stalled references for specific carriers not generating new updates

Incident Report for Vizion

Resolved

This incident has been resolved.

Posted Aug 01, 2025 - 08:36 PDT

Update

We are continuing to monitor for any further issues.

Posted Jul 31, 2025 - 12:10 PDT

Monitoring

A subset of references for the carriers CMA (CMDU), Hapag-Lloyd (HLCU), Maersk (MAEU), and MSC (MSCU) were identified as being stalled and not being correctly processed in order to generate new tracking updates.

A hotfix has been implemented as of 2025-07-30, and we are monitoring the results.

Posted Jul 31, 2025 - 12:09 PDT

This incident affected: API (Tracking API) and Ocean Carrier Connections (CMA CGM, Hapag-Lloyd, Maersk, MSC).